You were riding as a passenger
Save the receipt, trip history and support messages. Your booking details help connect the injury to the right journey.
Fight for the payout you deserve
An Uber or Lyft crash should not leave you caught between a driver, an app and several insurers. 801 Injured sorts the trip evidence, challenges coverage disputes and pursues maximum compensation for your injury.
Tell us what happened. Start here.
YOUR SITUATION
Choose the situation closest to yours. Bring the facts you know; our team can investigate the gaps and explain how the claim work would proceed.
Save the receipt, trip history and support messages. Your booking details help connect the injury to the right journey.
Keep driver and vehicle information plus anything known about app use. A logo or windshield sticker does not establish the driver’s trip status.
Preserve your own trip screen and insurer correspondence. Do not assume a personal policy and an app policy cover the same risks.

WHY CHOOSE 801 INJURED
The trip status and the insurance paperwork should not become your second job. We connect the accounts, policies and losses so the responsible insurer has to address a supported claim.
We look beyond the ride refund or vehicle estimate to treatment, missed earnings and other recoverable losses.
We examine who issued each policy, what period is disputed and why a company says another insurer should respond.
Receipts, times and app messages can help narrow the inquiry. Our team identifies preservation and records needs without asking you to reconstruct the whole platform.
We explain how the coverage dispute affects your next decision. English and full Spanish communication are available from our Draper team.
We take on the agreed insurer and evidence work, press for progress and prepare to litigate when the case calls for it.
Ask for a free evaluation. Contingency representation and case expenses are explained in the written agreement before hiring us.
A PUBLIC REVIEW OF MIKE GREEN
“Mike is such a great attorney. He’s incredibly knowledgeable and helpful”
Samantha Scott · Google review displayed on Birdeye
Read the public reviewLOCAL GUIDANCE
Utah regulates transportation network companies through its Division of Consumer Protection. Its guidance separates these app-based passenger services from taxis and motor carriers. Identify the actual service before treating a delivery, private shuttle and passenger ride as the same type of claim.
Utah Consumer Protection: transportation network companies · Checked October 25, 2026
Keep the app or booking name and whether the trip involved passengers or delivery. The service label affects which questions we investigate.
Record whether a request had been accepted, a passenger was aboard or the driver was waiting. Keep the actual timestamps instead of estimating from a receipt alone.
Bring each coverage letter. Registration or a certificate is not a determination that your injury falls within a particular policy.
USEFUL RECORDS
Your own trip record can help identify the driver, vehicle and journey even when the crash report uses only a personal name. Keep the complete record, not just the fare total. Mark whether each time is the pickup, crash, cancellation or report time.

Save the trip identifier, route, receipt and driver details available in your account. Keep original emails as well as screenshots.
Preserve support tickets, attachments and claim numbers. Separate a platform response from an insurance coverage decision.
Keep witnesses and existing scene photos. Do not post another person’s private trip details publicly to try to locate evidence.
YOUR COMPENSATION
A refund, support credit or vehicle payment may address only one part of the event. Bring the terms and any release before treating a payment as a complete resolution. We pursue the full injury claim the evidence supports.

Save medical records and instructions affecting work, travel or daily tasks. An app’s incident summary is not a medical assessment.
Passengers can have wage losses too. Drivers should keep earnings histories and records showing the actual interruption, not only a normal weekly average.
Explain the concrete effects on your household and daily life. Available compensation depends on the claim and applicable coverage, not the number of companies involved.
A Utah airport, hotel or event pickup can involve a curb, parking area and moving traffic. Saying “at the airport” does not identify who controlled the place or what injured you. A vehicle collision and a fall at pickup may need different evidence.
The agreed representation gives you help with the evidence, paperwork and insurance work. You make the important decisions.
Review trip status, the parties and possible coverage.
Build the supported compensation demand.
Sort the requests and handle agreed negotiations.
Answers for utah uber and lyft accident claims. Start with your situation and ask us about the details that differ.
It helps connect you to a journey, but does not establish every coverage term. The policy, trip timing and facts still need review.
Yes. Tell us which platform you used and keep the booking record. The investigation should follow the actual service and incident rather than assume the apps have identical policies.
Keep the driver and vehicle details and any evidence of app activity. A sticker alone does not establish whether the driver was working at impact.
Save the cancellation message and timestamps. The sequence between acceptance, pickup, cancellation and impact can be important; do not replace it with a guess.
Do not assume so. Utah’s passenger-network guidance distinguishes the type of service. Identify whether the driver carried passengers, food or other deliveries.
Use the relevant platform’s support route for your account and retain the response. A support ticket does not replace an insurance claim or preserve every legal deadline.
Keep the offer and its terms. A simple fare refund and a document releasing injury rights are different; bring any release for review before deciding.
Save both letters and the reasons given. We examine the trip timeline and policies to identify the actual dispute rather than have you repeat the story between companies.
It may be relevant, but coverage should not be assumed. Bring the policy information and any commercial-use or other explanation provided by the insurer.
Keep what you know about each service and the timing. We investigate which activity and policies relate to the collision without assuming every active app provides coverage.
Describe the door, vehicle movement and exact pickup area. A boarding injury may raise different questions from a collision while seated.
The precise location and event matter. Identify the curb, parking area or road and who was involved; a broad airport label does not decide control or fault.
Keep any accessible emails, account records and existing backups. Do not discard the phone before discussing whether it holds useful evidence.
Potentially. Bring restrictions, pay records and missed work details so the relationship between the injury and income loss can be evaluated.
Access and retention must be investigated. Your own receipt is useful even if platform records are not immediately available; do not assume a support reply includes a complete file.
There is no reliable value from the app name alone. Responsibility, injuries, supported losses and applicable insurance all affect the evaluation.
We compare the offer with the supported claim, challenge gaps and negotiate. You decide whether to accept; we explain what the proposed release would resolve.
You can ask for help while treatment continues. Tell us what is known and unresolved so ongoing care is not overlooked in early settlement discussions.
Yes. Spanish intake, attorney communication and written updates are available through 801 Injured.
The evaluation is free. If representation is offered, review the written contingency terms, case costs and work our team will handle.
A rideshare accident attorney can review the trip status, driver, platform records and policies that may apply. A passenger receipt, trip screenshot and messages help identify the arrangement without assuming the same coverage applies at every stage of an Uber or Lyft trip.
Bring the ride receipt, trip date, pickup and destination details, driver information and insurer messages. An Uber accident lawyer can use that starting point to identify missing trip records and distinguish the injury claim from a platform support ticket.
A rideshare injury law firm can coordinate the agreed investigation and communications when several companies are involved. We focus the demand on your documented losses and explain the coverage questions that still need answers before you decide about an offer.
YOUR NEXT STEP
Bring the trip record and the messages causing confusion. Our team can map the timeline, identify missing coverage information and explain the proposed work. An unanswered app ticket should not stop you from seeking a legal evaluation.
Share the date, place and main concern. Identify urgent notices or requests and tell the team what information is still missing.
Discuss the evidence and insurance questions, how updates work and the scope and written terms of any representation offered.
Our intake or answering team can arrange attorney follow-up. Bring your questions and preferred language; a complete file is not required to ask.
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General information, not advice for a particular case. An inquiry does not by itself establish representation. Past results do not guarantee a similar outcome.